Shipping policy

ORDER PROCESSING

Orders are processed and shipped Monday through Friday. Preparing orders for shipment typically takes 1-3 business days after the date of purchase. An additional transit time of 3-7 days is then added to this estimate for standard ground shipping. 

Please double check your address at the time of checkout. 173 Mercantile is not responsible for shipping addresses that are incomplete or inaccurate, or delivery addresses that are inaccessible. Please  notify us prior to ordering if your address does not accept UPS or USPS delivery. Any order that requires reshipment due to address inconsistencies may be subject to additional shipping charges, and we cannot refund shipping for any orders that are returned to us for this reason. 

SHIPPING

Orders are shipped via USPS Priority Mail, USPS First Class, whichever is most cost effective. Occasionally, if alternative shipping carriers offer an equal shipping type at a lesser rate, we will choose that method.

Our system will email your shipping confirmation as soon as a label is created for your order, but please note that tracking information will not become available until the package is picked up by the carrier, usually that day or the next business day. 

Lost/Delayed Packages - Once an order has been handed over to the shipping carrier, its transit is out of our control. Please contact the appropriate carrier if you feel your order has been lost or delayed. We cannot refund orders that are lost by a shipping company, and we advise you to work with them to arrange compensation. 

In addition, please contact the shipping carrier for any package that is lost or stolen after the package has been delivered. 

Proof of Receipt

Any orders over $400 will ship with “Signature Required” receipt confirmation. Please plan accordingly.